Helpful Info

I want a specific machine, what’s the sales process?

When EMS have the specified machinery requirements from the customer they will be shown/demonstrated an actual or similar machine along with a quotation advising the model and list of all standard accessories, also individual prices on any extra’s if required, price of machine and also a payment & delivery schedule.

Who installs the machines?

EMS engineers do all installations, this includes commissioning of machines.

Is there support?

EMS will provide full support to every machine sold whilst under guarantee & thereafter when required.

Can I get training?

All training is included in our sales contract.

What happens if may machine breaks down?

Once EMS is advised of the type of issue’s/breakdown and we ascertain the correct action whether it be mechanical, electrical, hydraulic or electronics the correct engineer will be sent onsite to fix the breakdowns.